Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Australia Post myPayroll
  1. Australia Post myPayroll
  2. Australia Post myPayroll
  3. Raise a request

Australia Post myPayroll

Update from Australia Post

Australia Post has completed a review of its payroll systems and identified issues impacting current and former team members.

Australia Post has begun contacting team members who were impacted by the issues. If you are a team member who:

  • Received a letter from Australia Post informing you that your pay was affected by an issue; or
  • Think you may have been impacted but did not receive a letter from Australia Post,

Please Raise a Request using the button below.

  • Former team contact - myPayroll query

    Former team members impacted by the annual leave remediation process should fill out this form to contact the Australia Post myPayroll remediation support team

myPayroll support for former employees

Please complete the online form below to register your details. Within 14 days of registration you will be contacted by phone or email to verify your identity and once that is complete, we will confirm the amount owed and arrange payment to your current bank account.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"8dca566b5d2c80a55759ae803643c7e6a89d0b6e_lout","branding":{"id":"2","key":"appr","name":"Australia Post myPayroll","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba1425","headerLinkHoverBGColor":"#ba1425","headerBadgeColor":"#ba1425"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0373fcda-9441-48dc-874b-a8a0f3074bb6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTIxN2FkZi05NzZkLTQzZDQtODBhOS02MjkwZmM5Mjg4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNzNmY2RhLTk0NDEtNDhkYy04NzRiLWE4YTBmMzA3NGJiNiI6WyJyZWFkIl19LCJleHAiOjE3ODgyMTc2NTEsIm5iZiI6MTc4ODIxNzA1MX0.tofAJ0i8B1OQLDqdkmYGzjsAEmJR5ymvkzP4sYbkXLQ&client=71217adf-976d-43d4-80a9-6290fc92888f&mode=fit","logoId":"0373fcda-9441-48dc-874b-a8a0f3074bb6","isLogoAvailable":true,"helpCenterTitle":"Welcome to Auspost myPayroll HelpCenter","sharedPortalName":"Australia Post myPayroll","userInitialAnnouncementMessageWiki":"<p>Your requests can be found here: <a href=\"https://auspostmypayroll.atlassian.net/servicedesk/customer/user/requests?reporter=all&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here </a></p>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Auspost myPayroll HelpCenter","sharedPortalName":"Australia Post myPayroll","announcementMessage":"Your requests can be found here: [Click here |https://auspostmypayroll.atlassian.net/servicedesk/customer/user/requests?reporter=all&statuses=open]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#f60303","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b0041e1a-14bc-463c-950f-cd9d96f7044c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTIxN2FkZi05NzZkLTQzZDQtODBhOS02MjkwZmM5Mjg4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIwMDQxZTFhLTE0YmMtNDYzYy05NTBmLWNkOWQ5NmY3MDQ0YyI6WyJyZWFkIl19LCJleHAiOjE3ODgyMTc2NTEsIm5iZiI6MTc4ODIxNzA1MX0.LViumIwtViJpBxkN0nFHXle-JOGBSNcuxn1E3m_TkKM&client=71217adf-976d-43d4-80a9-6290fc92888f&height=300&mode=fit","bannerMediaApiFileId":"b0041e1a-14bc-463c-950f-cd9d96f7044c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#c70505","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"appr","projectId":10000,"serviceDeskId":2,"name":"Australia Post myPayroll","description":"<h1><a name=\"UpdatefromAustraliaPost\" target=\"_blank\"></a>Update from Australia Post</h1>\n<p>Australia Post has completed a review of its payroll systems and identified issues impacting current and former team members.</p>\n<p>Australia Post has begun contacting team members who were impacted by the issues. If you are a team member who:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Received a letter from Australia Post informing you that your pay was affected by an issue; or</li>\n <li>Think you may have been impacted but did not receive a letter from Australia Post,</li>\n</ul>\n<p>Please <a href=\"https://mypayroll.apct.auspost.com.au/servicedesk/customer/portal/2/group/18/create/31\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Raise a Request</a> using the button below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"31","name":"Former team contact - myPayroll query","descriptionHtml":"<p><b>myPayroll support for former employees</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please complete the online form below to register your details. Within 14 days of registration you will be contacted by phone or email to verify your identity and once that is complete, we will confirm the amount owed and arrange payment to your current bank account.</p>","callToAction":"Former team contact - myPayroll query","introHtml":"<p>Former team members impacted by the annual leave remediation process should fill out this form to contact the Australia Post myPayroll remediation support team</p>","icon":10549,"iconUrl":"https://mypayroll.apct.auspost.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"35","name":"Contact the myPayroll Support Team","descriptionHtml":"<p>Please fill out this form and provide your contact details so we can get in touch and support you with your request. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>If you see an error at the bottom of this form you can still submit this request.</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">We apologise for any inconvenience.</p>","callToAction":"Contact the myPayroll Support Team","introHtml":"<p>Use this form to provide us with your contact details so we can get in touch and support you with your request.</p>","icon":10466,"iconUrl":"https://mypayroll.apct.auspost.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"34","name":"Test Form","descriptionHtml":"","callToAction":"Test Form","introHtml":"<p>suna</p>","icon":10550,"iconUrl":"https://mypayroll.apct.auspost.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"16":[31],"13":[31],"18":[31],"11":[31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44c728e7-6237-35cf-915e-cc4fc7a7d630","appLinkName":"System Confluence","appLinkUrl":"https://auspostpayroll.atlassian.net/wiki","spaceKey":"MKS","spaceName":"myPayroll Knowledge Space","spaceUrl":"https://auspostpayroll.atlassian.net/wiki/spaces/MKS","isServer":false},"labels":[],"projectKey":"APPR","serviceDeskId":2,"kbLinkDomainURLs":["https://auspostmypayroll.atlassian.net","https://mypayroll.apct.auspost.com.au"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APPR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTIxN2FkZi05NzZkLTQzZDQtODBhOS02MjkwZmM5Mjg4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xOTU3NDIxNjc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODIxODI1MSwibmJmIjoxNzg4MjE3MDUxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.8ZbS2T1K77s6709vjDSllF7ivQcduEKhTKUrlcVcsdw","targetCollection":"upload-user-collection--1957421678","endpointUrl":"https://api.media.atlassian.com","clientId":"71217adf-976d-43d4-80a9-6290fc92888f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7f4b79e4-c730-4ff7-9379-249e6059786b","name":"\uD83D\uDCD6 Knowledge Base — Explore guides","categoryUrl":"https://mypayroll.apct.auspost.com.au/servicedesk/customer/portal/2/topic/7f4b79e4-c730-4ff7-9379-249e6059786b","lastUpdated":"1773643922827","createdAt":"1773643688074"},{"id":"f9c7ef0b-b030-48c4-86ef-43f51da945ac","name":"❔Knowledge Base — Explore FAQs","categoryUrl":"https://mypayroll.apct.auspost.com.au/servicedesk/customer/portal/2/topic/f9c7ef0b-b030-48c4-86ef-43f51da945ac","lastUpdated":"1773644167223","createdAt":"1773634248541"},{"id":"1a801604-402c-44b4-bddb-a4b30a39ad41","name":"\uD83D\uDD28 Knowledge Base — Explore troubleshooting articles","categoryUrl":"https://mypayroll.apct.auspost.com.au/servicedesk/customer/portal/2/topic/1a801604-402c-44b4-bddb-a4b30a39ad41","lastUpdated":"1773644091711","createdAt":"1773643700894"}]}},"reqCreate":{"id":31,"projectId":10000,"issueType":{"id":"10008","name":"Remediation"},"form":{"name":"Former team contact - myPayroll query","descriptionHtml":"<p><b>myPayroll support for former employees</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please complete the online form below to register your details. Within 14 days of registration you will be contacted by phone or email to verify your identity and once that is complete, we will confirm the amount owed and arrange payment to your current bank account.</p>","callToAction":"Former team contact - myPayroll query","intro":"<p>Former team members impacted by the annual leave remediation process should fill out this form to contact the Australia Post myPayroll remediation support team</p>","instructions":"<p><b>myPayroll support for former employees</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please complete the online form below to register your details. Within 14 days of registration you will be contacted by phone or email to verify your identity and once that is complete, we will confirm the amount owed and arrange payment to your current bank account.</p>","icon":10549,"iconUrl":"https://mypayroll.apct.auspost.com.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New webform request submission"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/31","calendarParams":{"firstDay":1,"date":"2026-09-01T08:57:32+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%Y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44c728e7-6237-35cf-915e-cc4fc7a7d630","appLinkName":"System Confluence","appLinkUrl":"https://auspostpayroll.atlassian.net/wiki","spaceKey":"MKS","spaceName":"myPayroll Knowledge Space","spaceUrl":"https://auspostpayroll.atlassian.net/wiki/spaces/MKS","isServer":false},"labels":[],"projectKey":"APPR","serviceDeskId":2,"kbLinkDomainURLs":["https://auspostmypayroll.atlassian.net","https://mypayroll.apct.auspost.com.au"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTIxN2FkZi05NzZkLTQzZDQtODBhOS02MjkwZmM5Mjg4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xOTU3NDIxNjc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODIxODI1MiwibmJmIjoxNzg4MjE3MDUyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.XogVo3lal4BBlWwHmsFoeTVOQsf92Gt9Zi7Xrlr1XdA","targetCollection":"upload-user-collection--1957421678","endpointUrl":"https://api.media.atlassian.com","clientId":"71217adf-976d-43d4-80a9-6290fc92888f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":626139265464875,"updated":"2026-07-17T05:39:06.888184648Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":626139265464875,"name":"Former team member contact form","submit":{"lock":true,"pdf":true},"templateFormUuid":"6772d15a-19f3-454e-bf6a-cadb630035cf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"74fad5f2-9bdd-4f52-9ea0-dc589976dde3"}},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a9a3535c-3bac-4418-8f74-c47a1b61483e"},"content":[{"type":"text","text":"Contact Information","marks":[{"type":"strong"}]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"d645658b-499b-4395-89fc-a096ce8a632c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"4584dd47-4351-43f1-bccf-26bf35702081"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"b1a61116-802f-4386-a046-0b3801f54d57"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f37ac7a0-4648-4283-b392-2a5c88ba1569"}}]}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"b5b2641d-b2c8-4eaf-bc95-8fc58437580b"},"content":[{"type":"text","text":"Address details","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"10773bdb-a4af-4ac9-a394-ae8f7348f360"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"bde143ab-3b0f-48e5-8159-96f746cb5f74"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"d92348d9-171c-4da1-8651-3aa2471f51fb"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0b139293-7da4-4c33-ad71-d1877dc43267"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"eac6d36a-2fec-4eec-b93d-02ac72ba7b78"}}]}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a76b2ac3-41cf-46a3-bde2-4a9b1a6e252a"},"content":[{"type":"text","text":"Previous Auspost employment details Information provided about your previous employment is not mandatory, but will enable us to identify you faster."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"95634679-46c8-46df-998c-af5403c11441"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b1b59c13-146a-4910-8d0e-3f8eb1f0a089"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"907f045a-6536-408d-824c-44665a8dde08"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"cf8107ee-a2e5-406e-b52a-22263723d43b"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"3f995545-aea1-4807-b815-a2c9e0ba1515"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"3b56a9d1-cf51-4a24-a638-6f724f5c9e12"}}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e2cfbedf-397f-4c03-a2be-38b9da9459ad"},"content":[{"type":"text","text":"Privacy Statement ","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"ec730d7b-2290-4229-b98c-9529769fbf6c"},"content":[{"type":"text","text":"Australia Post is collecting your personal information to confirm your details as a former employee and to administer the payment remediation process. Your information will be handled in accordance with the Australia Post Group Privacy Statement, which explains how you can access or correct your information, or make a privacy-related complaint. For more information, please visit "},{"type":"inlineCard","attrs":{"url":"http://www.auspost.com.au/privacy"}},{"type":"text","text":" "}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"db93d0b9-e2cc-40d0-a837-db96ed418ba6"},"content":[{"type":"text","text":"If you're having trouble filling out this form, or would like to speak to one of our friendly support agents, please leave us a message on 1300 343 461 and one of our friendly agents will be in contact."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"08ea60d9-2839-4b2e-8e84-0c3c3c339067"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"d6c7d579-01d4-42ab-ac46-a576a007ac72"},"content":[{"type":"text","text":"Once you have submitted this form, you will receive an email from our case management system "},{"type":"text","text":"jira@auspostpayroll.atlassian.net","marks":[{"type":"link","attrs":{"href":"mailto:jira@auspostpayroll.atlassian.net"}}]},{"type":"text","text":" with instructions on how to create an account. This email address will be used for communicating with you via the myPayroll system."}]}]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"11":{"type":"ts","label":"Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10074","questionKey":""},"26":{"type":"cd","label":"State","description":"","validation":{"rq":true},"jiraField":"customfield_10091","questionKey":""},"24":{"type":"ts","label":"Legal Last Name","description":"The name should match the name you provided Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10055","questionKey":""},"5":{"type":"ts","label":"Contact Number","description":"Provide a number for Australia Post to contact you.","validation":{"rq":true},"jiraField":"customfield_10089","questionKey":""},"10":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10101","defaultAnswer":{"text":"Australia"},"questionKey":""},"6":{"type":"da","label":"Date of Birth","description":"Please type your date of birth in this field before selecting it from the drop down below. eg. 14/05/1974","validation":{"rq":true},"jiraField":"customfield_10056","questionKey":""},"27":{"type":"ts","label":"APS Number","description":"If known please provide your last known APS or employee ID number. This information can be found on your pay advice. ","validation":{"rq":false},"jiraField":"customfield_10090","questionKey":""},"2":{"type":"ts","label":"Reference Number","description":"If you received a communication from Australia Post with a reference number, please add it here.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"29":{"type":"ts","label":"Job Title","description":"If known please provide your job title from your last role with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10059","questionKey":""},"28":{"type":"ts","label":"Work Location","description":"If known please provide the name of your workplace or facility from your last employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10060","questionKey":""},"19":{"type":"cm","label":"Declaration","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I declare the information provided is true and correct","other":false}],"questionKey":""},"23":{"type":"ts","label":"Legal First Name","description":"The name should match the name you provided Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10054","questionKey":""},"17":{"type":"cd","label":"End Month","description":"Please provide an approximate month for your last day of employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10064","questionKey":""},"25":{"type":"ts","label":"Suburb","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"14":{"type":"cd","label":"End Year","description":"Please provide an approximate year for your last day of employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10065","questionKey":""},"30":{"type":"ts","label":"Manager's Surname","description":"Please provide your managers' surname at your last role with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10066","questionKey":""},"7":{"type":"tl","label":"House Number and Street Name","description":"Last street address provided to Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"6772d15a-19f3-454e-bf6a-cadb630035cf"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":626139265464875,"updated":"2026-07-17T05:39:06.888184648Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":626139265464875,"name":"Former team member contact form","submit":{"lock":true,"pdf":true},"templateFormUuid":"6772d15a-19f3-454e-bf6a-cadb630035cf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"74fad5f2-9bdd-4f52-9ea0-dc589976dde3"}},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a9a3535c-3bac-4418-8f74-c47a1b61483e"},"content":[{"type":"text","text":"Contact Information","marks":[{"type":"strong"}]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"d645658b-499b-4395-89fc-a096ce8a632c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"4584dd47-4351-43f1-bccf-26bf35702081"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"b1a61116-802f-4386-a046-0b3801f54d57"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f37ac7a0-4648-4283-b392-2a5c88ba1569"}}]}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"b5b2641d-b2c8-4eaf-bc95-8fc58437580b"},"content":[{"type":"text","text":"Address details","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"10773bdb-a4af-4ac9-a394-ae8f7348f360"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"bde143ab-3b0f-48e5-8159-96f746cb5f74"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"d92348d9-171c-4da1-8651-3aa2471f51fb"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"0b139293-7da4-4c33-ad71-d1877dc43267"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"eac6d36a-2fec-4eec-b93d-02ac72ba7b78"}}]}]},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a76b2ac3-41cf-46a3-bde2-4a9b1a6e252a"},"content":[{"type":"text","text":"Previous Auspost employment details Information provided about your previous employment is not mandatory, but will enable us to identify you faster."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"95634679-46c8-46df-998c-af5403c11441"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b1b59c13-146a-4910-8d0e-3f8eb1f0a089"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"907f045a-6536-408d-824c-44665a8dde08"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"cf8107ee-a2e5-406e-b52a-22263723d43b"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"3f995545-aea1-4807-b815-a2c9e0ba1515"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"3b56a9d1-cf51-4a24-a638-6f724f5c9e12"}}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e2cfbedf-397f-4c03-a2be-38b9da9459ad"},"content":[{"type":"text","text":"Privacy Statement ","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"ec730d7b-2290-4229-b98c-9529769fbf6c"},"content":[{"type":"text","text":"Australia Post is collecting your personal information to confirm your details as a former employee and to administer the payment remediation process. Your information will be handled in accordance with the Australia Post Group Privacy Statement, which explains how you can access or correct your information, or make a privacy-related complaint. For more information, please visit "},{"type":"inlineCard","attrs":{"url":"http://www.auspost.com.au/privacy"}},{"type":"text","text":" "}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"db93d0b9-e2cc-40d0-a837-db96ed418ba6"},"content":[{"type":"text","text":"If you're having trouble filling out this form, or would like to speak to one of our friendly support agents, please leave us a message on 1300 343 461 and one of our friendly agents will be in contact."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"08ea60d9-2839-4b2e-8e84-0c3c3c339067"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"d6c7d579-01d4-42ab-ac46-a576a007ac72"},"content":[{"type":"text","text":"Once you have submitted this form, you will receive an email from our case management system "},{"type":"text","text":"jira@auspostpayroll.atlassian.net","marks":[{"type":"link","attrs":{"href":"mailto:jira@auspostpayroll.atlassian.net"}}]},{"type":"text","text":" with instructions on how to create an account. This email address will be used for communicating with you via the myPayroll system."}]}]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"11":{"type":"ts","label":"Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10074","questionKey":""},"26":{"type":"cd","label":"State","description":"","validation":{"rq":true},"jiraField":"customfield_10091","questionKey":""},"24":{"type":"ts","label":"Legal Last Name","description":"The name should match the name you provided Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10055","questionKey":""},"5":{"type":"ts","label":"Contact Number","description":"Provide a number for Australia Post to contact you.","validation":{"rq":true},"jiraField":"customfield_10089","questionKey":""},"10":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10101","defaultAnswer":{"text":"Australia"},"questionKey":""},"6":{"type":"da","label":"Date of Birth","description":"Please type your date of birth in this field before selecting it from the drop down below. eg. 14/05/1974","validation":{"rq":true},"jiraField":"customfield_10056","questionKey":""},"27":{"type":"ts","label":"APS Number","description":"If known please provide your last known APS or employee ID number. This information can be found on your pay advice. ","validation":{"rq":false},"jiraField":"customfield_10090","questionKey":""},"2":{"type":"ts","label":"Reference Number","description":"If you received a communication from Australia Post with a reference number, please add it here.","validation":{"rq":true},"jiraField":"customfield_10087","questionKey":""},"29":{"type":"ts","label":"Job Title","description":"If known please provide your job title from your last role with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10059","questionKey":""},"28":{"type":"ts","label":"Work Location","description":"If known please provide the name of your workplace or facility from your last employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10060","questionKey":""},"19":{"type":"cm","label":"Declaration","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I declare the information provided is true and correct","other":false}],"questionKey":""},"23":{"type":"ts","label":"Legal First Name","description":"The name should match the name you provided Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10054","questionKey":""},"17":{"type":"cd","label":"End Month","description":"Please provide an approximate month for your last day of employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10064","questionKey":""},"25":{"type":"ts","label":"Suburb","description":"","validation":{"rq":true},"jiraField":"customfield_10072","questionKey":""},"14":{"type":"cd","label":"End Year","description":"Please provide an approximate year for your last day of employment with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10065","questionKey":""},"30":{"type":"ts","label":"Manager's Surname","description":"Please provide your managers' surname at your last role with Australia Post. ","validation":{"rq":false},"jiraField":"customfield_10066","questionKey":""},"7":{"type":"tl","label":"House Number and Street Name","description":"Last street address provided to Australia Post at the time of your employment.","validation":{"rq":true},"jiraField":"customfield_10071","questionKey":""}}},"uuid":"6772d15a-19f3-454e-bf6a-cadb630035cf"},"linkedJiraFields":["customfield_10090","customfield_10091","customfield_10060","customfield_10071","customfield_10072","customfield_10074","customfield_10064","customfield_10087","customfield_10065","customfield_10054","customfield_10066","customfield_10055","customfield_10089","customfield_10056","customfield_10101","customfield_10059"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=auspostmypayroll","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8dca566b5d2c80a55759ae803643c7e6a89d0b6e_lout","baseUrl":"https://mypayroll.apct.auspost.com.au/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://auspostmypayroll.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"71217adf-976d-43d4-80a9-6290fc92888f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5c1e34db10664c94999d2cb49732c1be","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://auspostmypayroll.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}